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Legal

Terms and conditions

The agreement between you and OroRemit when you use our service.

About these terms

These terms are the agreement between you and OroRemit when you use our app to send money. This page gives you the main points in plain English. The full terms you agree to when you sign up in the app are the ones that apply.

If you need a copy of the terms that applied to a transfer you've already sent, contact us and we'll send them to you.

Who can use OroRemit

  • You must be at least 18 years old.
  • You must live in Canada or Australia.
  • You can only use OroRemit for personal transfers, not for business.
  • You must verify your identity before your first transfer.

Sending money

  • Before you confirm, you'll see the exchange rate, our fee and the amount we'll send.
  • Check your recipient's details carefully. If the details you enter are wrong and the money is paid out, we may not be able to get it back.
  • We may delay, stop or refuse a transfer if we need to check it or if the law requires it.
  • You can only cancel a transfer if it hasn't been paid out yet. Our Refund Policy explains how.

Your responsibilities

  • Give us true and up-to-date information about yourself and your recipient.
  • Keep your password and one-time codes private.
  • Only send your own money, and never use OroRemit for anything illegal.
  • Tell us straight away if you think someone else has got into your account.

Our responsibilities

We'll send your money to the recipient you choose, for the amount shown when you confirm. If something goes wrong because of a mistake on our side, we'll work with you to fix it.

There are limits to our liability. These are set out in the terms for your country below.

Related policies

Our Privacy Policy explains how we handle your personal information. Our Refund Policy explains when a transfer can be cancelled and refunded. Our Scam Awareness page explains how to spot and avoid fraud.

Select your country

Some terms differ depending on where you send from.

Canada

If you send from Canada, your agreement is with ORO REMIT INC., registered with FINTRAC as a money services business (registration no. C100000011) and with the Bank of Canada under the Retail Payment Activities Act. Business address: 487 Rossland Rd. East, Ajax, ON, Canada.

These terms are governed by the laws of Ontario, or the laws of Quebec if you live in Quebec.

For any transfer, our liability is limited to the greater of our fee or CAD 500, except where the law doesn't allow this limit.

Questions about these terms? Email us at Info@ororemit.ca.

This page is provided for information. The binding terms for your transfer are those presented when you confirm it. Final wording for each jurisdiction is pending legal review.