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Stay safe

Scam awareness

Scammers often use money transfers to get people's money. Here's how to spot a scam, what we will never ask you to do, and what to do if something feels wrong.

Ororemit Inc. will never

  • Ask for your password, PIN or the one-time code sent to your phone.
  • Ask you to send money to claim a prize, refund, loan or inheritance.
  • Ask you to pay us through anything other than the OroRemit app.
  • Call you and pressure you to send money right away.
  • Ask you to install an app or software that lets someone control your phone or computer.

Warning signs

  • Someone rushes you, or tells you to keep the transfer secret.
  • Someone you've only met online asks you for money, whatever the reason.
  • You get a message saying your landlord or a family member has changed their bank details.
  • A caller says they're from your bank, the tax office or the police, and asks you to move your money to a "safe" account.
  • Someone asks you to pay with gift cards or cryptocurrency.

Before you send

Only send money to people you know and trust. If you get a request by text or email, call the person on a number you already have, not one given in the message.

Once a transfer has been paid out, it's very hard to get it back. Taking a few minutes to check first is the best way to protect yourself.

If you think you've been scammed

Don't send any more money. Contact us straight away through the app and give us your transfer reference number. If the money hasn't been paid out yet, we may be able to stop it.

Select your country

Some terms differ depending on where you send from.

Reporting a scam in Canada

Contact us straight away with your transfer reference number. If the money hasn't been paid out yet, we may be able to stop it.

Then report it to your local police and to the Canadian Anti-Fraud Centre at antifraudcentre-centreantifraude.ca.