Legal
Privacy policy
How Ororemit Inc. collects, uses, shares and protects your personal information.
Information we collect
- Identity details: your name, date of birth, address and government-issued ID, so we can verify who you are.
- A selfie or short face scan, which we compare with your ID photo to confirm it's really you.
- Contact details: your email address and phone number.
- Transfer details: how much you send, who you send it to, and your recipient's bank account or mobile wallet details.
- Device information: details about your device and how you use our app and website.
Why we collect it
We use your information to send your transfers, verify your identity, protect you and us from fraud and money laundering, follow the law, help you when you contact us, and improve our service.
We don't sell your personal information.
Who we share it with
- Our payout partners and banks, only as much as they need to deliver your transfer.
- Companies that help us verify your identity and prevent fraud.
- Regulators and law enforcement, when the law requires it.
- Service providers who help us run our business, such as data hosting, and who must keep your information confidential.
Sending information overseas
To deliver your transfer, we have to share some details with our payout partners in the country you're sending to, such as Bangladesh, the Philippines or the United Kingdom. Some of our service providers may also store or handle data in other countries. When this happens, we take steps to make sure your information stays protected.
How long we keep it
We keep your identity and transfer records for as long as the law requires, even after you close your account. After that, we delete them securely. The exact period for your country is shown below.
To make a request, contact us using the details on the contact page.
Your rights
You can ask to see the personal information we hold about you, ask us to correct anything that's wrong, or ask how we handle it. Some records we have to keep by law, even if you ask us to delete them.
To make a request, contact us using the details on our contact page.
Security
We protect your information with encryption, both when it's sent and when it's stored. Only staff who need your information for their work can see it, and we monitor our systems for anything unusual. No system is completely secure, but protecting your data is a basic part of how we run.
Changes to this policy
If we make important changes to this policy, we'll update this page and the date below. It's a good idea to check it from time to time.
Last updated: 30 September 2026
Select your country
Some terms differ depending on where you send from.
Canada
In Canada, your personal information is handled by ORO REMIT INC. under the Personal Information Protection and Electronic Documents Act (PIPEDA).
As a money services business registered with FINTRAC, we must keep identity and transaction records for at least five years. We can't delete these records before then, even if you ask.
Raising a concern in Canada
Contact us first and we will investigate. If you are not satisfied with how we handled your personal information, you may raise the matter with the Office of the Privacy Commissioner of Canada.
Last updated 19 September 2026.
Australia
In Australia, your personal information is handled by OroWorld Pty Ltd under the Privacy Act 1988 and the Australian Privacy Principles.
As a remittance provider registered with AUSTRAC, we must keep identity and transaction records for seven years. We can't delete these records before then, even if you ask.
Raising a concern in Australia
Contact us first and we'll look into it. If you're not happy with the outcome, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated 19 September 2026.