Frequently asked questions

You can send from Canada and Australia to Bangladesh, the Philippines and the United Kingdom. We're adding more countries over time.

Straight into their bank account or mobile wallet, whichever you choose when you set up the transfer.

No. OroRemit is fully online. You can sign up and send money from the app on your phone, whenever it suits you.

Open the OroRemit app and go to your transfers. Each transfer has a reference number and shows its current status.

A valid government photo ID, a quick selfie so we can match you to your ID, and your recipient's bank or mobile wallet details.

The law requires money transfer companies in Canada and Australia to know who their customers are. It also stops someone else from using your name to send money.

Check that the name you entered matches your ID exactly, your ID hasn't expired, and the whole document is clear in the photo. If it still doesn't work, contact us through the app and we'll take a look.

From a bank account or a supported debit card in your country of residence. The options available to you are shown during checkout once your corridor and amount are selected.

Yes. Your limit depends on how far you've verified your account and on the rules in your country. You'll see your limit in the app before you confirm a transfer.

Only if it hasn't been paid out yet. Contact us as soon as possible with your transfer reference number and we'll try to stop it. Once the money has been paid out, it can't be reversed.

You pay a low transfer fee, and you'll see it along with the exchange rate before you confirm. You'll also see exactly how much we're sending, so there are no surprises.

No, the rates on our website are a guide only. Rates change during the day, and the exact rate for your transfer is shown in the app before you confirm.

Our pricing is in the rate and the fee you are shown. We do not add undisclosed charges on top of the quoted figures.

Yes, if your transfer hasn't been paid out to your recipient yet. The refund goes back to the account you paid from. Our Refund Policy has the full details.

We start your refund within 3 business days once we've cancelled the transfer. After that, how long it takes to reach you depends on your bank. We'll let you know when it's been sent.

Yes. In Canada, ORO REMIT INC. is registered with FINTRAC as a money services business (registration no. C100000011) and with the Bank of Canada under the Retail Payment Activities Act. In Australia, OroWorld Pty Ltd (ABN 65 691 791 563) is registered with AUSTRAC as a remittance provider.

Only send money to people you know and trust. If you're not sure, call them on a number you already have, not one given in the message. OroRemit will never ask for your password, PIN or one-time code. Read our Scam Awareness page before you send.

We use it to send your transfers, verify your identity, prevent fraud and follow the law. We don't sell your personal information. Our Privacy Policy explains exactly what we collect and who we share it with.

Email info@ororemit.ca with your transaction PIN and what went wrong. We will acknowledge your complaint and tell you who is handling it. The Contact & Complaints page explains the process and what to do if you are not satisfied with the outcome.